Privacy Policy

Origin Solar USA ("we," "our," or "us") is committed to protecting the privacy of our customers, website visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our solar panel installation, roofing, gutter, and battery storage services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site and services.

Personal Information

• Full name, email address, phone number, and mailing address
• Property address and details (roof type, square footage, utility provider)
• Utility bills and energy consumption data
• Government-issued identification (for financing verification)
• Financial information related to project financing and payment processing
• HOA documentation and permits
• Photos of your property (roof, electrical panels, site survey images)

Automatically Collected Information

• IP address, browser type, operating system, and device information
• Pages visited, time spent, and navigation patterns on our website
• Referral source and search terms used to find our site
• Cookies and similar tracking technologies (see our Cookie Policy)

Information from Third Parties

• Credit and financing information from lending partners
• Utility data from energy providers (with your authorization)
• Permit and inspection records from local authorities
• Lead information from advertising and referral partners

• To provide solar design, installation, roofing, and energy storage services
• To schedule consultations, site surveys, installations, and inspections
• To process payments, financing applications, and invoicing
• To obtain necessary permits from local authorities (AHJ)
• To communicate project status updates and service notifications
• To monitor system performance and provide post-installation support
• To process warranty claims and maintenance requests
• To send marketing communications (with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and regulatory requirements

We do not sell your personal information. We may share your information with:

• Installation contractors and subcontractors — to perform installation, roofing, and electrical work
• Financing partners — to process loan applications and payment plans
• Utility companies — for Net Energy Metering (NEM) applications and Permission to Operate (PTO)
• Government agencies — for permits, inspections, and incentive programs (e.g., federal tax credits, state rebates)
• Equipment manufacturers — for warranty registration and product support
• Payment processors — to securely handle transactions
• Legal authorities — when required by law, court order, or regulatory request

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS) for all web communications
• Secure cloud storage with access controls and authentication
• Regular security audits and vulnerability assessments
• Role-based access controls limiting employee data access
• Secure file storage for project documents, permits, and photos

While we take reasonable measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

Depending on your jurisdiction, you may have the following rights:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data (subject to legal retention requirements)
• Opt-out — Unsubscribe from marketing communications at any time
• Data portability — Request your data in a portable format

California residents have additional rights under the CCPA/CPRA, including the right to know what data is collected, the right to delete, and the right to opt out of the sale of personal information.

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this policy
• Maintain warranty and service records (typically 25 years for solar panel warranties)
• Comply with legal, regulatory, and tax obligations
• Resolve disputes and enforce agreements

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy regularly.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: